- Introduction and General Provisions
Welcome to Drapenook (www.drapenook.com). These Terms of Service (“Terms”) govern your access to and use of our website, services, and the purchase of any decorative door curtains (“Products”) offered on our platform.
By accessing our website, placing an order, or otherwise interacting with our platform, you agree to be bound by these Terms. If you do not agree to all of these Terms, you must not access or use our website.
1.1 Business Identity and Contact Information
Brand Name: Drapenook
Website: www.drapenook.com
Company Location: Netherlands
Registered Address: XXXX
Customer Support Email: decorative@drapenook.com
Telephone: XXXX
1.2 Scope of Operations
We operate from the Netherlands and offer our physical merchandise directly to consumers located in Europe and the United States. By placing an order, you confirm that you are of legal age in your jurisdiction of residence to enter into a binding contract.
- Products, Intellectual Property, and Content
2.1 Product Descriptions
We offer decorative door curtains. All imagery, visual assets, and text displayed on our homepage and product pages are original or utilized with proper rights. We make reasonable efforts to display the colors, textures, and details of our Products as accurately as possible. However, the actual color you see depends on your monitor and device settings, and we cannot guarantee that your monitor’s display of any color will be completely accurate.
2.2 Intellectual Property Rights
All content included on this website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations, is the property of Drapenook or our content suppliers and is protected by international copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, revocable license to access and make personal use of this site, but not to download (other than page caching) or modify it, or any portion of it, except with our express written consent.
- Orders, Fulfillment, and Shipping
3.1 Order Processing and Fulfillment
Orders are processed within 1 to 2 business days (Monday through Friday, excluding public holidays). Orders are dispatched directly from our operational hub in the Netherlands. We manage our inventory and fulfillment processes directly to ensure quality control.
3.2 Shipping Partners and Delivery Timelines
We partner with major international carriers, including DHL, FedEx, and UPS Priority services, to deliver orders to our customers in Europe and the United States.
Estimated Delivery Time: Standard shipments are expected to arrive within 5 to 7 business days from the date of dispatch.
Tracking and Notifications: To keep you informed, automated shipping confirmation and tracking updates will be dispatched to the email address you provided during checkout at key transit milestones, including when the order is dispatched, arrives at carrier sorting facilities, and enters local final-mile delivery.
3.3 Delivery Delays and Carrier Investigations
If your order exceeds the standard transit timeframe, please contact our support team at decorative@drapenook.com. We will initiate a formal investigation with the respective carrier. Upon conclusion of the investigation and based on the specific facts of the case, we will determine whether to issue a full refund or dispatch a replacement shipment.
3.4 Risk of Loss and Title Transfer (European Compliance)
For Customers in Europe: In accordance with the European Consumer Rights Directive and applicable European laws, the risk of damage to or loss of the goods shall remain with us and shall only transfer to you when you (or a third party indicated by you other than the carrier) actually acquire physical possession of the goods. The risk does not transfer upon handing the goods over to the carrier.
For Customers in the United States: Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier, subject to applicable state and federal commercial laws.
- Pricing, Taxes, and Delivered Duty Paid (DDP) Shipping
4.1 Pricing Structure
All prices listed on our website are denominated in the applicable currency for your region and reflect the current offerings of our merchandise.
Customers will not be subject to any secondary import charges, customs duties, or carrier collection fees upon delivery. The price paid at final checkout covers the complete delivery of the goods to your specified address.
4.2 Payment Processing
We accept authorized payment methods provided securely through our checkout system. By submitting yourn Consumers)
If you are a consumer residing in the European Union or United Kingdom, you have the statutory right to withdraw from this contract within 14 days without giving any reason.
Withdrawal Period: The withdrawal period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
Exercising the Right: To exercise the right of withdrawal, you must inform us of your decision to withdraw by means of an unequivocal statement sent via email to decorative@drapenook.com. You may use the model withdrawal form set out at the end of these Terms, though it is not mandatory.
5. Defective, Damaged, or Incorrect Items
If you receive an item that is flawed, defective, or physically damaged upon arrival, you must contact our customer support team via email at decorative@drapenook.com within a reasonable timeframe after receipt.
Evidence and Resolution: To expedite resolution, customers are required to provide photographic evidence of the defect or damage via email.
No Return Required for Defective Goods: For items verified as damaged or defective upon arrival, you are not required to physically ship the damaged item back to us. Upon review and verification of the provided photographic evidence, we will promptly process a full refund or arrange for a replacement shipment.
Return Shipping Costs and Conditions (Non-Defective Items)
For standard returns of non-defective merchandise under the 14-day withdrawal right, items must be returned in their original condition and packaging. Unless otherwise agreed or mandated by local consumer protection statutes, customers are responsible for covering the direct costs associated with returning non-defective merchandise to our operational facility.
- Limitation of Liability and Disclaimer of Warranties
6.1 Warranty Disclaimer
To the maximum extent permitted by applicable law, our website and all products, services, and content provided through it are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied. We do not warrant that our website operations will be uninterrupted or error-free.
6.2 Limitation of Liability
To the fullest extent permitted by applicable law, Drapenook, its directors, officers, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the products or website. Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by applicable law.
- Governing Law and Dispute Resolution
7.1 Governing Law
These Terms and any separate agreements whereby we provide you products shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law principles. For consumers residing in the United States, mandatory consumer protection laws of your state or country of residence may also apply where applicable by statutory mandate.
7.2 Dispute Resolution
If you have any dispute or concern regarding our services or products, you agree first to contact our support team at decorative@drapenook.com to attempt to resolve the dispute informally. If an informal resolution cannot be reached, disputes shall be submitted to the competent courts located in the Netherlands, or alternatively, consumers residing in the European Union may utilize the European Commission Online Dispute Resolution platform.
8.Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms constitutes acceptance of those changes.